[minytrker]

Originally Posted by KRYPTONITE

I have to say, Im not taking sides by all means, but if I got screwed I damn sure not gonna take it back, thats stupid, Not talking about what they did!! But a shop should produce outstanding work with little come backs, Come backs hurt everyone, business, emply. and customers, the way I look at it is, Do it right the first time, stick to your word or dont do it at all!!

I agree 100%. I wouldnt let the same place try to fix a bunch of things that should have taken care of in the first pace. One item maybe but not a long list of items.

Originally Posted by MonteC

What im sayin is its easy to say do this or do that. Yeah of course we as shop owners try to make everyone happy, and have very little comeback. Not everything you do is going to leave your shop perfect. Or it may be before it leaves and them something happens. Mistakes will be made, and problems will come up, its unavoidable.

So what im telling you is, go walk a mile in someone elses shoes. Go open a performance shop, not in your back yard, a real shop with overhead, and employees. Try keeping the bills paid, ordering parts, talking with customers, keeping good employees and making sure they stay happy. Go do that and then come back and tell me how you feel.

Every business will make mistakes and its impossible to please everyone 100% of the time. Its how a business handles those mistakes is what determines how good there customer service is. I know some of it has been one sided on here but just from reading this forum Ashley's car didnt turn out as he thought it should and neither did the Hall's. Going off just the forum it doesnt sound like either one was ever taken care of. They both had some pretty lengthy lists of things. I dont know HHP side of things so there could be more to it BUT that dont change the fact the customers werent happy.
I also have never did any tuning or anything for that matter with or for HHP. I keep hearing differnt through rumors.